Refund Policy

Refund Commitment and Calculation

A full refund without giving a reason may be requested within 7 days of the first payment. The refund window begins when the first payment succeeds and the related service is activated. Applications submitted during this window enter the eligibility review process. Eligible applications cover the full amount actually paid for that first payment order.

“First payment” means the first valid payment completed by the same user. Renewals, repeat purchases, upgrades, and any later orders are not first-payment orders. Monthly subscription data resets each month from the activation date, while an upgrade price difference is calculated against the remaining days. Review the changes before upgrading; a completed upgrade payment does not restart the refund window.

Eligible Refund Situations

The applicant must be the actual user of the account linked to the order and be able to provide enough information to verify it. When the account, payment record, and application details match, and the request is submitted within the refund window, it may be handled as a no-questions-asked refund. Differences in network environments, changes to rules in the destination service’s region, or a mismatch between a route and the local network do not prevent an eligible first-payment order from being submitted for review.

If you experience a connection issue, describe the platform used, selected route, stage at which the issue occurred, and reproducible symptoms in the application. This information helps determine whether the connection issue can be resolved first; users are not required to complete troubleshooting before submitting an otherwise eligible refund request.

Exclusions and Cases Requiring Further Review

Requests submitted after the refund window, orders that are not first payments, and completed renewal or upgrade payments generally do not qualify for a full no-questions-asked refund. Data packages remain available until consumed and never expire. A data package purchased after the first payment does not automatically become refundable simply because it has not been used.

If an account shows substantial data use beyond normal trial purposes, public resale of subscriptions, account sharing for profit, interference with route operation, network attacks, fraudulent payment, disputed payment, or repeated use of refund arrangements, VPNDI may pause processing and review the order and account records. An account confirmed to have violated the Terms of Use is not covered by the no-questions-asked refund commitment in this policy. The review focuses only on order status, payment results, data consumption, and service usage records.

Application Process and Required Information

Log in to the account used for the purchase, open the ticket section in the user panel, select the order-related issue, and submit a refund request. Include your username, order identifier, payment method, transaction details that can be used to verify the payment, and the order for which you want a refund. No email address is required; use the username and password set during registration to access the account.

If you cannot access the account normally, describe the message shown during login and provide the order details in the ticket. To prevent funds from being returned to someone else, VPNDI may request evidence matching the original payment record. Do not submit sensitive information unrelated to order verification. If information is missing, the transaction status is not yet confirmed, or ownership of the order is disputed, processing will continue after the required details are provided.

Open the user panel to submit a ticket

Refund Routes and Payment Differences

After a refund is approved, it is generally returned through the original payment method. Alipay payments are returned through the corresponding Alipay transaction route, and WeChat Pay payments through the corresponding WeChat transaction route. VPNDI does not require a payment method unrelated to the original order and does not deduct service fees from an eligible full refund.

USDT payments require verification of the original transaction record and receiving details. Because on-chain transactions cannot be reversed like conventional payment-channel transactions, the applicant must confirm the refund address and corresponding network in the ticket. An incorrect address or network may make the assets unrecoverable, so the refund will not be initiated until the information is confirmed. When the refund conditions are met, VPNDI processes the approved refund amount; the final amount shown is subject to on-chain settlement rules.

Processing Results and Settlement Details

After an application is submitted, VPNDI verifies the payment status, order ownership, application time, and account usage. The review result and any requests for additional information are sent through the user panel ticket. After the refund instruction is issued, the actual settlement progress for Alipay, WeChat Pay, or USDT depends on the relevant payment system or on-chain confirmation status. VPNDI does not make a fixed promise about the exact settlement time of external channels.

If the original transaction has been reversed, frozen, or placed into a dispute process by the payment channel, the refund will be coordinated with that channel’s result to prevent the same order from being refunded twice. If you disagree with the review result, add the order records and payment evidence to the original ticket. VPNDI will reassess the case based on this policy and verifiable materials.